Contact

Got Any Questions?

We prepared some answers that could help you. If they still don't help, please contact us with the form below.

Shipping and Delivery:

Q: How does shipping and delivery work?

Snugbug® orders typically ship within 24-48 hours after purchase.

Our shipping time is approximately 2-3 weeks with an average of 2 weeks. In a few months, we will move to a new warehouse and deliver shipments in 2-3 days.

For our Shipping Policy, please visit:

https://moonlitelegance.com/policies/privacy-policy

Q: How can I track my order?

Once your order has shipped, you will receive an email from us with a tracking number.

Here is our Track Your Order page:

https://moonlitelegance.com/apps/parcelpanel

Or you can simply put your tracking here below.

Q: Help! I think my order is lost!

Get in Touch. We're Here to Help!

Your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you.

Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away.

You can always email us at: info@moonlitelegance.com

Q: Can I change my shipping address?

Accidentally put in the wrong shipping address?

As long as your order isn't shipped out already, we'll be happy to change the shipping address.

Send us an email with the new order details and we'll make the modification to your order.
info@moonlitelegance.com

Q: Do you ship internationally?

Although we started in Chicago, we've been able to expand worldwide and support international markets!

Q: Did I order 1 or 2?

Some customers notice on the Email Confirmation, Cart or Checkout that it appears they only bought one pillow.

If you see the price is $39, then this is for one Pillow
And for two pillows, it's $68.

Please rest assured we will send the correct order to you

Q: Where are you located?

We are currently moving our production to the United States and soon we will be able to provide 2-3 day shipping.

Our current shipping time is between 2-3 weeks, with an average of 2 weeks.

Q: Currency issue?

The pricing on our site is in USD, and we process in USD.

If you experience any issues, please contact us using the form below and we will be able to help you within 24 Hours.

Product Questions:

Q: How to use?

For more information:
https://moonlitelegance.com/pages/how-to-use-snugbug-travel-pillow

Q: Why is the velcro not sticking?

Some customers complain about the velcro not sticking...

This is because we use a cover on the velcro to protect it in transit from dust and more.

Once it's arrived, you can simply remove the cover like in the video below and enjoy.

Q: Is the SnugBug® Travel Pillow suitable for kids?

Due the adjustable size, the pillow is suitable for most children and adults.

We are also working on a colorful version mainly for kids so they can have their own perfect pillow customized to them.

The approximate time for its launch is 2-3 months.

Q: Does the pillow get hot?

Our neck pillows are designed for optimal comfort, and they feature breathable materials to ensure your neck stays cool even during extended use.

Q: What materials is the pillow made of?

The pillow is made of hypoallergenic materials, perfect for those with sensitive skin or allergies.

Our pillow features a soft and breathable cotton cover with memory foam fill, providing adjustable support for your neck.

Q: How do I clean the SnugBug® pillow?

Gently remove the cover by opening the zip and pulling the memory foam out. The cover can be washed in the washing machine.

For the memory foam, use a damp cloth or wipes to clean the surface of the foam then wait for it to dry, keeping it away from sunlight and heat sources. It’s important to avoid using a dryer or putting the pillow in direct sunlight as this can damage the foam.

And for the final stage, put the memory foam back inside the cover and enjoy the pillow on your next trip!